Privacy Policy
Last updated: 20 April 2026
This Privacy Policy explains how ShieldedFlow Supplies Ltd (“we”, “us”, “our”) collects, uses and protects personal information when you visit our website, contact us, request a quote, or place an order.
1. Who we are
ShieldedFlow Supplies Ltd
Registered in England and Wales
Company number: 17113454
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@shieldedflowsupplies.com
If you have any questions about this Privacy Policy or the way we use your personal information, please contact us at info@shieldedflowsupplies.com.
2. What information we collect
We may collect and process the following information:
– your name
– company name
– email address
– phone number
– delivery address or postcode
– order, quote and enquiry details
– payment-related information processed through our payment provider
– website usage information, such as IP address, browser type and pages visited
– cookie and device information where applicable
3. How we collect your information
We collect personal information:
– when you fill in a contact form
– when you request a quote
– when you place an order
– when you contact us by email
– through cookies and similar technologies on our website
4. How we use your information
We use your personal information to:
– respond to enquiries and quote requests
– process and fulfil orders
– communicate with you about your order or enquiry
– arrange delivery
– improve our website and services
– maintain business records and comply with legal obligations
– prevent fraud and protect our business
5. Lawful bases
We rely on the following lawful bases under UK data protection law:
– Contract, where we need your information to provide products or services, process orders or respond to quote requests
– Legitimate interests, where we use information to run and improve our business, respond to enquiries and protect our website and operations
– Legal obligation, where we must keep records for tax, accounting or regulatory purposes
– Consent, where required, for example for non-essential cookies or optional marketing communications
6. Who we share information with
We may share personal information with:
– website hosting and IT service providers
– payment providers
– delivery and courier providers
– accountants, legal advisers or professional advisers
– regulators, courts or authorities where required by law
We do not sell your personal information.
7. How long we keep information
We keep personal information only for as long as necessary for the purposes set out in this Privacy Policy, including to meet legal, tax and accounting requirements.
Enquiry and quote information may be retained for up to 24 months after your last contact with us.
Order and transaction records may be retained for up to 6 years where required for tax and accounting purposes.
8. Your rights
You may have the right to:
– request access to your personal information
– ask us to correct inaccurate information
– ask us to erase your information in certain circumstances
– object to certain processing
– ask us to restrict processing in certain circumstances
– request transfer of your information where applicable
– withdraw consent where processing is based on consent
To exercise your rights, please contact us at info@shieldedflowsupplies.com.
9. Complaints
If you have concerns about the way we use your personal information, please contact us first.
You also have the right to complain to the Information Commissioner’s Office.
10. Cookies
Our website may use cookies and similar technologies. Please see our Cookie Policy for more information.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.